Frequently asked questions

  • W90 : Error codes

    ERR 101 : RAM is not valid or the calibration has not been done, in this case, the system remains locked

    ERR 201 : The full scale divided by the level is greater than 4000

    ERR 300 : The converter is saturated

    ERR 301 : Converter failure

    ERR 250 : The total weight is too high

    ERR 260 : You are trying to start a scale that is not empty

    ERR 400 : The final weight of the dosage will exceed the full scale

    ERR 111 : Wrong access code

  • W90 : Impossible reset

    When there is nothing on the deck and that the weighing the button -0 - does not put back the scale to zero, it is possible to still reset as follows: Write down the displayed weight

    • Turn off and turn on the power
    • While scrolling numbers, enter the code 55
    • The display shows the stored tara
    • Increase or decrease the displayed weight value and push on E

    Warning: this procedure is not normal, you should call us

  • W90 : Time setting

    Push on key 7

    The indicator shows the currently set date (for example : d 010105 for the 1st of January 2005

    Enter the new date in format DD MM YY then press E

    Example : 20 January 2007 = 200107

    The indicator shows now the currently set time (for example : .: H 1446) for 14.46 Hr

    Enter the new time in format HH MM then press E

    The new settings are effective

  • D410 : Error codes

    Error message Cause Solution
    9999999 blinking Overload scale Reduce the weight to a value less than the capacity of the balance in order to return to the weighing range
    -01- Defective converter Contact our customer service
    Scale connector is disconnected or cut Turn off the indicator and check the correct plug of the connector. Eventually disconnect then reconnect it. Turn on the indicator
    Digital cells do not respond Turn off and turn on the indicator
    -02- Error on EEPROM Turn off and turn on the indicator
    -04- Error on checksum RAM/td> Turn off and turn on the instrument
    -05- Error on checksum PROGRAMME Turn off and turn on the instrument
    -06- Serial number error on digital cell Turn off and turn on the instrument
    -07- Serial number error on digital cell on installation with multiple load cells Turn off and turn on the instrument
    -08- Serial number error on digital cells Turn off and turn on the instrument
    -09- Configuration error and serial number error on digital cell Turn off and turn on the instrument
    -10- At least one unconfigured cell Turn off and turn on the instrument
    -11- Power error digital cells Turn off and turn on the instrument
    -12- Power error on a digital cell Turn off and turn on the instrument
    -13- Cell with internal temperature outside the range (-40° - 100° C) Turn off and turn on the instrument
    Replace battery Inside lithium battery unloaded Contact our Customer Service
    Unvalid weight Scale is negative or overloaded and the printer does not work See conditions for a correct printing, section .5.3 page 1-52
    Failing printer Printer is turned off or unplugged Check the connection and the position of the printer switch button
    The indicator can displa on the last line of the screen an error message with the following format: "exception in task n.nn xx.x" where xx.x and n.nn are numbers or letters identifying the code error. Depends of n.nn ey xx.x Switch off and on the instrument. If the error recurs, contact the customer service giving them exactly the message that appears on the screen.
  • D410 : Customizing header and footer

    Menu 2.5.1.1. for header, max 3 lines

    Menu 2.5.1.2 for footer,, max 3 lines

  • D410 : : Programming of the output contacts according to one weight

    5.2.8 Setting the output as setpoint (if enabled). It is possible to use the two available outputs in mode setpoint . In this mode, the output is activated when the weight reaches the set value.

    ...>MENU>Data administration> code administration>Setpoint (Speed key PTCONS ).

    Define desired values according to instructions of section 5.1.2 page 1-38.

    5.1.2 Numerical data entry (Editor).One can register numerical data following this procedure :

    Select the function associated with the value that you want to define (stored tare, presettings ...) the selected function appears on the display with the value currently stored. Enter the data by hitting the keys (section. 4.3 on page 1-33). Press the key to confirm the data set and to return to the previous menu

  • D410 : fault messages

    Error message Cause Solution
    The indicator doesn't turn on Lack of voltage Check the presence of voltage in the power outlet. Check the correct connection of the power cord. Check that the switch button is on 1. Check the fuses
    The display is backlit but no data is visible Contrast to adjust (set to minimum) Turn the indicator by pressing and holding the key with the drawing of an arrow pointing to the left to the ignition. After a few seconds, on the display appears the CB logo with contrast set to maximum, then its intensity varies slowly. Release the button with the arrow and press again to store the desired contrast level
    - - Outside the range of zero at ignition Turn off the indicator, unload the scale and turn on the indicator
  • D70 : Error codes

    Error message Cause Solution
    9999999 Overload scale Reduce the weight to a value less than the capacity of the balance in order to return to the weighing range
    The indicator does not turn on Batteries completely unloaded or broken. Perform a "recharge batteries". If the fault persists, replace the batteries
    Low battery life (D70A only) Uncomplete load Perform a "recharge batteries". If the fault persists, replace the batteriess
    No sector (?D70A only) The operation of the first charging of adapter has not been connected Replace the standard adapter with the adapter supplied with batteries
    -- RAZ impossible weight Unload the scale tray and turn on again the indicator
    -- Unstable weight Eliminate the cause of the weight instability and try to turn on the indicator
    P_____ mode counter parts only) PMU uncalculated Perform the calculation procedure of the PMU (see section. 5.10.2 page 1-46
    -01Failure of the converter Scale connector unplugged or cut Turn off the indicator and check that the connector is properly connected. Eventually disconnect and connect again, then back again.
    Conversion card broken down Contact our Customer Service
    -02- EEPROM error Voltage drop during incorrect peration Turn off and turn on the instrument. If the error continues, pls contact our Customer Service to replace the CPU card.
    -04- Checksum RAM error
    -05- Checksum EPROM
    CPU card broken down Turn off and turn on the instrument. If the error continues, pls contact our Customer Service to replace the CPU card.